What ever happened to earning trust, earning your place in society through hard work and dedication? What happened to the notion that you can still get what you want or need through respectful behavior?
Is Customer Service Reversible?
In today’s highly demanding service oriented world, we want what we want, when we want it and for the lowest price possible. But in our efforts to control the outcome, we may lose something precious - integrity. In the Home Care Service industry, there is nothing more critical than Integrity.
Integrity is doing the right thing even when no one is watching. - C.S. Lewis
Respect and Trust are derivatives of integrity - or the outcome.
For example, when you are admitted to the hospital, you do not usually ask for the credentials of every single person who walks in your room. You trust that the facility has taken the time to hire the right person for each job, behind the scenes.
The same is true for Home Care Services. Aishling Companion Home Care has a rigorous hiring procedure. This includes 3 levels of interviews, official background checks, professional reference checks, personality testing, 8 hours of hands on training, and additional online training and specifically dementia care training. On top of our hiring procedure we have fully trained staff who coordinates the services and communicates with families using state of the art telecommunication systems to ensure the care plan is succinctly followed.
However, just as we continue to do the right thing for our customers, we expect it in return. We value our caregivers and staff. We protect them and support them as they grow in their field. All we ask is that the same care and respect we deliver, is given to our caregivers while in the customer’s home - Reverse Customer Service. We are an equal opportunity employer.